Help Center

Burnt Studios Help Center

Burnt Studios Help Center

Returns & Exchanges

If you are not satisfied with your purchase, you can return it within 30 days for a refund or exchange. All items must be in original condition and packaging. Please visit our return portal here for step-by-step instructions.

Changing Shipping Address

To change your shipping address, log in to your account and navigate to 'My Orders.' You can update the address before your order is processed. If the order has already shipped, please contact our customer support.

Payment Options We Accept

We accept various payment methods, including Visa, MasterCard, American Express, PayPal, and more. All transactions are secure and encrypted.

Find Your Size At Burnt

Finding the right size is easy! Check our size guide linked on every product page for detailed measurements. If you’re still unsure, contact us for personalized assistance.

Burnt Studios Policies

Our policies outline the terms regarding returns, exchanges, and customer service. We aim for complete transparency and encourage you to read them here. Your satisfaction is our priority.

Local Delivery Times in South Africa

Delivery times vary depending on your location. Generally, orders within major cities are delivered within 1-3 business days, while rural areas may take up to 5-7 business days. You will receive a tracking number once your order has shipped.