FAQ
Frequently Asked Questions
1. What is Burnt Studios® all about?
Burnt Studios® is a premium activewear brand focused on innovation, quality, and performance. Our mission is to create the best activewear to empower movement.
2. What materials do you use in your activewear?
We use high-quality, sustainable materials that offer durability, breathability, and comfort for all types of physical activities.
3. How do I find the right size for me?
Please refer to our size charts available on the website for detailed measurements and guidance in selecting the right size.
4. Can I return or exchange my order?
Yes, we offer a return and exchange policy. Please check our returns page for detailed information on how to initiate the process.
5. How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Delivery times will vary based on your location and shipping method selected at checkout.
6. Do you offer international shipping?
Yes, we offer international shipping. Additional fees and customs duties may apply based on your country's regulations.
7. How can I contact customer service?
You can reach our customer service team via email at support@burnt.co.za or through the contact form on our website.
8. Do you offer gift cards?
Yes, we offer gift cards available for purchase on our website. They make a great gift for friends and family!
9. What is your brand’s philosophy?
Our philosophy is "Made to Move," which reflects our commitment to creating activewear that empowers individuals to live active lifestyles.
10. How can I stay updated on new products and promotions?
You can subscribe to our newsletter at the bottom of our website to receive updates on new arrivals, promotions, and exclusive offers.
11. Can I collaborate with Burnt Studios®?
We are always open to collaborations! Please reach out to us via our contact form with your proposal.
12. Where are you located?
Our headquarters are based in Cape Town, South Africa. We also have facilities in various locations for logistics and fulfillment.